Health Gorilla incident

2025-02-11 Additional ssues logging in to UI Portal in production

Health Gorilla experienced a major incident on February 11, 2025 affecting Web Portal, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started: Feb 11, 2025, 09:04 PM UTC
Resolved: Feb 11, 2025, 11:40 PM UTC
Duration: 2h 36m
Detected by Pingoru: Feb 11, 2025, 09:04 PM UTC

Affected components

Web Portal

Update timeline

investigating Feb 11, 2025, 09:04 PM UTC

We are once again experiencing issues with customers logging in to the Health Gorilla UI portal. You may experience delays, or errors in attempting to log in. Subsequent retries may assist you in logging in. Our internal systems team is investigating and we will update this incident status when updates are available.
resolved Feb 11, 2025, 11:40 PM UTC

The issue has been resolved. You should no longer be experiencing any issues with logging in to the Health Gorilla UI Portal.