Health Gorilla incident

Commonwell connectivity interruption 2025-03-18

Health Gorilla experienced a minor incident on March 18, 2025 affecting P360 Initiating Gateway, lasting 3m. The incident has been resolved; the full update timeline is below.

Started: Mar 18, 2025, 10:34 PM UTC
Resolved: Mar 18, 2025, 10:38 PM UTC
Duration: 3m
Detected by Pingoru: Mar 18, 2025, 10:34 PM UTC

Affected components

P360 Initiating Gateway

Update timeline

monitoring Mar 18, 2025, 10:34 PM UTC

You may experience some connectivity issues with Commonwell today as we complete our certificate updates with Commonwell. If you are using our Patient360 APIs to enroll, search, or lookup with Commonwell, you may see temporary failed responses. Some customers reported issues beginning around 4:20pmCST. The errors should no longer be occurring as the certificate update has completed. The last error logged was at 5:20pmCST.
resolved Mar 18, 2025, 10:38 PM UTC

This incident has been resolved.