Health Gorilla experienced a minor incident on April 24, 2025 affecting Lab Connectivity (Quest), lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Lab Connectivity (Quest)
Update timeline
- investigating Apr 24, 2025, 08:46 PM UTC
As of 04/24/2025, Lab Network ordering isexperiencing longer response times when placing orders through the Health Gorilla Platform. As a result, we are aware of the issue and are in the process of identifying the solution to the longer than expected response times from our Lab Network vendor partners.
- investigating Apr 24, 2025, 09:17 PM UTC
We are continuing to investigate this issue.
- resolved Apr 25, 2025, 12:27 AM UTC
We have identified the cause of the slow order response times and we have resolved the issue. Resolution at 3:53pmPST.