Health Gorilla experienced a minor incident on April 24, 2025 affecting Web Portal, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Apr 24, 2025, 08:44 PM UTC
As of 04/24/2025, Health Gorilla's web portal is experiencing longer response times. As a result, we are aware of the issue and are in the process of identifying the solution to the longer than expected response times.
- resolved Apr 25, 2025, 12:29 AM UTC
We have identified the processes causing slow system response times and we have resolved the issue. System performance is now back to normal. Issue resolved at 3:53pmPST.