Health Gorilla experienced a minor incident on April 25, 2025 affecting Lab Connectivity (General), lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Lab Connectivity (General)
Update timeline
- investigating Apr 25, 2025, 07:05 PM UTC
As of 04/25/2025, Lab Network ordering is experiencing longer than normal response times when placing orders through the Health Gorilla Platform. We are aware of the issue and are in the process of identifying the solution. Orders are still going out, but they are taking longer than expected.
- resolved Apr 25, 2025, 07:21 PM UTC
The issue has been resolved and orders responses are again back to normal.