Health Gorilla incident

2025-04-29 Lab Network Ordering, Slow Response Times

Notice Resolved View vendor source →

Health Gorilla experienced a notice incident on April 29, 2025 affecting Lab Connectivity (General), lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 11:30 PM UTC
Resolved
Apr 30, 2025, 01:52 AM UTC
Duration
2h 22m
Detected by Pingoru
Apr 29, 2025, 11:30 PM UTC

Affected components

Lab Connectivity (General)

Update timeline

  1. investigating Apr 29, 2025, 11:30 PM UTC

    As of 04/29/2025, Lab Network ordering is experiencing longer response times when placing orders through the Health Gorilla Platform. We are aware of the issue and are in the process of identifying the cause and resolving the issue. This page will be updated when we have more information.

  2. monitoring Apr 30, 2025, 12:39 AM UTC

    7:27pmCST - Response times are now back to normal, and we are monitoring the situation to ensure that the issue will not recur. We will update this page when we are sure that the issue is fully resolved.

  3. resolved Apr 30, 2025, 01:52 AM UTC

    8:50pmCST - Response times have remained at normal levels for the past 90 minutes with no recurrence of the issue. We consider this issue resolved.