Halcyon incident

Intermittent connectivity issues accessing console.halcyon.ai

Halcyon experienced a major incident on August 7, 2024 affecting Management Console, lasting 29m. The incident has been resolved; the full update timeline is below.

Started: Aug 07, 2024, 07:30 PM UTC
Resolved: Aug 07, 2024, 08:00 PM UTC
Duration: 29m
Detected by Pingoru: Aug 07, 2024, 07:30 PM UTC

Affected components

Management Console

Update timeline

identified Aug 07, 2024, 08:13 PM UTC

We’ve received reports of users unable to access console.halcyon.ai. A Third Party Service Provider has identified an issue and is working toward resolution. We will send periodic updates and a resolved message when resolved. Workaround: customers may access the legacy console at manage.halcyon.ai
resolved Aug 07, 2024, 08:14 PM UTC

This issue has been confirmed resolved. We apologize for any inconvenience.