Halcyon incident

8/14 System Degradation

Major Resolved View vendor source →

Halcyon experienced a major incident on August 14, 2025 affecting REST API and Webhooks and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 01:02 PM UTC
Resolved
Aug 14, 2025, 04:29 PM UTC
Duration
3h 27m
Detected by Pingoru
Aug 14, 2025, 01:02 PM UTC

Affected components

REST APIWebhooksAtlasManagement Console

Update timeline

  1. investigating Aug 14, 2025, 01:02 PM UTC

    We are currently investigating the issue.

  2. investigating Aug 14, 2025, 02:14 PM UTC

    We are continuing to investigate the issue.

  3. investigating Aug 14, 2025, 03:09 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 14, 2025, 03:40 PM UTC

    We have identified an issue and implemented a fix. Services are slowly beginning to recover. We will continue to monitor the situation.

  5. monitoring Aug 14, 2025, 04:12 PM UTC

    An additional fix has been implemented. Services are recovering as a result. We will continue to monitor the situation.

  6. resolved Aug 14, 2025, 04:29 PM UTC

    This incident has been resolved.