Halcyon experienced a minor incident on September 4, 2025 affecting REST API and Management Console, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 04:33 PM UTC
We are experiencing a degradation in one of our data stores which is causing: - Intermittent errors loading some data - Delays in displaying events and alerts Important: All your data is safe and secure - nothing has been lost. We have identified a potential cause and taken action to fix it. We are continuing to monitor and will provide updates. Thank you for your patience.
- investigating Sep 04, 2025, 04:49 PM UTC
The fix we applied positively impacted the performance of the data store and most of the degradation has been eliminated. We currently have a small delay in alerts being available in the platform that we are continuing to monitor. We will update once the issue is fully resolved.
- monitoring Sep 04, 2025, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2025, 05:16 PM UTC
This incident has been resolved.