GUIDEcx incident

Intercom experiencing intermittent latency and loading issues

Minor Resolved View vendor source →

GUIDEcx experienced a minor incident on May 29, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 04:42 PM UTC
Resolved
May 29, 2024, 04:42 PM UTC
Duration
—
Detected by Pingoru
May 29, 2024, 04:42 PM UTC

Update timeline

  1. resolved May 29, 2024, 04:42 PM UTC

    Type: Incident Duration: 1 hour and 21 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking May 29, 16:42:52 GMT+0 - Identified - Intercom (a third party system used by GUIDEcx to enable Ticket/Chat Support as well as Help Center articles) is experiencing intermittent latency and loading issues. Their team is aware and working on a resolution. We will make updates here or you can follow along directly at . If you need immediate assistance and Intercom is having issues please reach out to your CSM. May 29, 16:48:33 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 29, 18:03:58 GMT+0 - Resolved - Intercom is stable again for chat and help articles