GUIDEcx experienced a minor incident on June 12, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 12, 2024, 09:21 PM UTC
Type: Incident Duration: 18 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jun 12, 21:39:18 GMT+0 - Resolved - Access is fully restored Jun 12, 21:21:32 GMT+0 - Investigating - We are currently investigating this incident. Jun 12, 21:25:19 GMT+0 - Identified - The temporary instability is being driven by a project sync being used to improve reporting. We are putting that on hold and will run the update during a maintenance window after hours. Jun 12, 21:34:56 GMT+0 - Monitoring - The fix has been deployed and access has been restored. We will continue monitoring to confirm the system is stable for all users in all components.