GUIDEcx experienced a major incident on August 7, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 07, 2024, 07:20 PM UTC
Type: Incident Duration: 31 minutes Affected Components: API v1, API v2, Report Navigator and Report Builder, Workbot for Teams, Workato Website, Workbot for Slack, Recipe API gateway, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking, Recipe runtime for job execution, Recipe Webhook ingestion, Workato Email notifications Aug 7, 19:44:40 GMT+0 - Monitoring - Access is back again. We will monitor to ensure it remains stable. Aug 7, 19:20:38 GMT+0 - Investigating - We are investigating unavailability of the web interface. The API and recipes are still working. No data has been lost. Aug 7, 19:21:00 GMT+0 - Identified - Vercel is having an outage. GUIDEcx uses that system for hosting of the front end web interace. We are escalating with them now. Aug 7, 19:25:44 GMT+0 - Monitoring - Vercel is back up again. The web interface is available. We will monitor the status for a few more minutes. Aug 7, 19:28:45 GMT+0 - Monitoring - Vercel is volatile right now and access is temporarily lost again. We are continuing to escalate with them. Aug 7, 19:37:21 GMT+0 - Monitoring - Vercel status has been integrated into our status page for the top section called "Web Application". Real time updates on their progress fixing the hosting of the front end interface can be monitored in the "Edge Functions" and "Edge Middleware" components. Aug 7, 19:42:03 GMT+0 - Monitoring - Vercel has identified the deeper root cause on their end and they are working on resolving the issue. Thousands of sites and systems around the world are having the same issue so the urgency drives the expectation this should be resolved within the next few minutes. Aug 7, 19:51:53 GMT+0 - Resolved - Fix has been applied by Vercel. Access is consistently restored. All systems operational.