GUIDEcx experienced a minor incident on April 30, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 30, 2025, 08:55 PM UTC
Type: Incident Duration: 37 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Apr 30, 20:55:30 GMT+0 - Investigating - We are currently investigating this incident. Apr 30, 21:32:24 GMT+0 - Resolved - The fix was successful. All logins are working well. Apr 30, 20:56:40 GMT+0 - Identified - The root cause has been identified. An index is being applied that will help. Apr 30, 21:03:57 GMT+0 - Monitoring - The improvements have been applied and we are monitoring the impact to ensure all logins are being processed quickly.