GUIDEcx incident

Slower processing of authentication steps between email and password

Minor Resolved View vendor source →

GUIDEcx experienced a minor incident on January 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 05:10 PM UTC
Resolved
Jan 13, 2025, 05:10 PM UTC
Duration
—
Detected by Pingoru
Jan 13, 2025, 05:10 PM UTC

Update timeline

  1. resolved Jan 13, 2025, 05:10 PM UTC

    Type: Incident Duration: 7 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jan 13, 17:12:19 GMT+0 - Identified - The root cause has been diagnosed. The access service is being updated. This is expected to be resolved very soon. Jan 13, 17:10:03 GMT+0 - Investigating - We are currently investigating this incident. The system is still available, but login credential processing is slower than usual. Jan 13, 17:16:00 GMT+0 - Monitoring - The access service has been restarted and the pending backlog of requests are being processed. Authentication performance will be monitored for the next few minutes until login credentials are processed within 3-5 seconds as usual. Jan 13, 17:17:11 GMT+0 - Resolved - This issue has been fully resolved. Login should be fast and consistent now for all organizations.