Groove incident

Delays in new ticket notifications..

Minor Resolved View vendor source →

Groove experienced a minor incident on July 9, 2019 affecting Web App, lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2019, 02:46 AM UTC
Resolved
Jul 09, 2019, 09:39 AM UTC
Duration
6h 53m
Detected by Pingoru
Jul 09, 2019, 02:46 AM UTC

Affected components

Web App

Update timeline

  1. investigating Jul 09, 2019, 02:46 AM UTC

    Some customers might see a delay in seeing new ticket notifications appear in Groove. We're investigating a larger than usual load on our realtime cluster.

  2. investigating Jul 09, 2019, 03:48 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 09, 2019, 05:21 AM UTC

    We are continuing to investigate this issue.

  4. identified Jul 09, 2019, 06:38 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 09, 2019, 08:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 09, 2019, 09:39 AM UTC

    This incident has been resolved.