Groove incident

Technical incident

Major Resolved View vendor source →

Groove experienced a major incident on August 30, 2019 affecting Web App and Knowledge Bases, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2019, 05:17 PM UTC
Resolved
Aug 30, 2019, 06:54 PM UTC
Duration
1h 37m
Detected by Pingoru
Aug 30, 2019, 05:17 PM UTC

Affected components

Web AppKnowledge Bases

Update timeline

  1. investigating Aug 30, 2019, 05:17 PM UTC

    Currently investigating a service interruption which may be causing issues loading the app for some accounts.

  2. investigating Aug 30, 2019, 06:11 PM UTC

    App access and performance have been restored.

  3. resolved Aug 30, 2019, 06:54 PM UTC

    This incident has been resolved.