Groove incident

Outage with our upstream provider

Major Resolved View vendor source →

Groove experienced a major incident on March 13, 2020 affecting Web App and Inbox API and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2020, 08:59 PM UTC
Resolved
Mar 13, 2020, 09:06 PM UTC
Duration
6m
Detected by Pingoru
Mar 13, 2020, 08:59 PM UTC

Affected components

Web AppInbox APIKnowledge BasesReports APIBlog

Update timeline

  1. identified Mar 13, 2020, 08:59 PM UTC

    We are experiencing a full outage due to issues with our upstream provider. Our team of engineers is working closely with them to bring our services up as soon as possible.

  2. resolved Mar 13, 2020, 09:06 PM UTC

    This incident has been resolved.