Groove incident

Email processing delayed

Minor Resolved View vendor source →

Groove experienced a minor incident on April 2, 2020 affecting Inbox API, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2020, 10:27 PM UTC
Resolved
Apr 02, 2020, 11:06 PM UTC
Duration
38m
Detected by Pingoru
Apr 02, 2020, 10:27 PM UTC

Affected components

Inbox API

Update timeline

  1. investigating Apr 02, 2020, 10:27 PM UTC

    We are backed up in processing incoming emails. No emails are lost. They will be processed once we are back online.

  2. identified Apr 02, 2020, 10:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2020, 10:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2020, 11:06 PM UTC

    This incident has been resolved.