Web application and API outage
Affected: Web AppInbox API
Timeline · 2 updates
- investigating May 12, 2026, 12:55 PM UTC
We are currently investigating this issue.
- resolved May 12, 2026, 04:23 PM UTC
This incident has been resolved.
Groove Outage History
Groove is up right nowGroove had 3 outages in the last 2 years totaling 7h 29m of downtime — averaging 0.1 incidents per month.
There were 3 Groove outages since June 2, 2025 totaling 7h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Audit system errors causing degraded performance
Timeline · 1 update
- resolved Apr 11, 2026, 04:38 PM UTC
Some operations including logins, ticket creation, contact updates, and email ingestion experienced intermittent failures. We identified and resolved an issue with an internal database table that had reached a storage capacity limit, which caused these operations to fail. The issue has been mitigated and services are returning to normal. Incoming emails are continuing to catch back up as we monitor the recovery.
Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)
Affected: EmailWeb AppInbox API
Timeline · 3 updates
- identified Jun 02, 2025, 02:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 02, 2025, 05:23 PM UTC
A fix has been implemented and we are monitoring the results - backlog is currently clearing over the next 30-60 minutes. Expected delays for incoming mails, outgoing mails being sent, rule processing, realtime, and other features during this time.
- resolved Jun 02, 2025, 06:15 PM UTC
This incident has been resolved.