Groove incident

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)

Major Resolved View vendor source →

Groove experienced a major incident on June 2, 2025 affecting Email and Web App and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 02:13 PM UTC
Resolved
Jun 02, 2025, 06:15 PM UTC
Duration
4h 1m
Detected by Pingoru
Jun 02, 2025, 02:13 PM UTC

Affected components

EmailWeb AppInbox API

Update timeline

  1. identified Jun 02, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 02, 2025, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results - backlog is currently clearing over the next 30-60 minutes. Expected delays for incoming mails, outgoing mails being sent, rule processing, realtime, and other features during this time.

  3. resolved Jun 02, 2025, 06:15 PM UTC

    This incident has been resolved.