Groove experienced a minor incident on June 4, 2021 affecting Web App and Inbox API and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppInbox APIKnowledge BasesReports API
Update timeline
- investigating Jun 04, 2021, 07:16 PM UTC
A slowdown in service is currently being investigated. Groove may load slowly for customers at this time.
- resolved Jun 04, 2021, 09:33 PM UTC
This incident has been resolved.
- postmortem Jun 05, 2021, 06:24 PM UTC
A subsystem for ensuring the accurate delivery of emails caused a gradual backup in job scheduling calls, which adversely affected the performance of our web workers.