Groove incident

Connectivity issues

Critical Resolved View vendor source →

Groove experienced a critical incident on December 22, 2021 affecting Web App and Inbox API and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 12:48 PM UTC
Resolved
Dec 22, 2021, 03:25 PM UTC
Duration
2h 36m
Detected by Pingoru
Dec 22, 2021, 12:48 PM UTC

Affected components

Web AppInbox APIKnowledge BasesReports API

Update timeline

  1. investigating Dec 22, 2021, 12:48 PM UTC

    We are currently experiencing major connectivity issues related to an Amazon Web Services issue. We are investigating ways of coming back online as soon as possible.

  2. monitoring Dec 22, 2021, 02:50 PM UTC

    We have identified the source of the issue and implemented a fix - Groove is back online and we're actively monitoring the situation.

  3. resolved Dec 22, 2021, 03:25 PM UTC

    We have completed the fix and the incident is resolved.