Groove incident

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates)

Critical Resolved View vendor source →

Groove experienced a critical incident on September 10, 2024 affecting Email and Social and 1 more component, lasting 14h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 02:30 PM UTC
Resolved
Sep 11, 2024, 04:41 AM UTC
Duration
14h 10m
Detected by Pingoru
Sep 10, 2024, 02:30 PM UTC

Affected components

EmailSocialWeb AppLive ChatInbox APIKnowledge BasesReports API

Update timeline

  1. monitoring Sep 10, 2024, 03:00 PM UTC

    We have implemented a fix to address the issue. Our team is actively monitoring the results to ensure system stability and performance. We will continue to observe the situation closely and provide further updates as needed. Thank you for your patience.

  2. monitoring Sep 10, 2024, 03:05 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 11, 2024, 04:41 AM UTC

    This incident has been resolved.