Groove incident

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates)

Minor Resolved View vendor source →

Groove experienced a minor incident on September 26, 2024 affecting Email and Social and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 08:49 AM UTC
Resolved
Sep 26, 2024, 10:31 AM UTC
Duration
1h 42m
Detected by Pingoru
Sep 26, 2024, 08:49 AM UTC

Affected components

EmailSocialWeb AppLive ChatInbox APIKnowledge BasesSlack Integration

Update timeline

  1. investigating Sep 26, 2024, 08:49 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 26, 2024, 08:49 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 26, 2024, 09:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2024, 10:31 AM UTC

    This incident has been resolved.