Groove incident

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)

Minor Resolved View vendor source →

Groove experienced a minor incident on November 25, 2024 affecting Email and Social and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 10:09 AM UTC
Resolved
Nov 25, 2024, 01:36 PM UTC
Duration
3h 27m
Detected by Pingoru
Nov 25, 2024, 10:09 AM UTC

Affected components

EmailSocialWeb AppLive ChatInbox APIKnowledge BasesReports APISlack Integration

Update timeline

  1. investigating Nov 25, 2024, 10:09 AM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2024, 10:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 25, 2024, 01:36 PM UTC

    We've identified and corrected a rogue process putting elevated load on the search cluster.