Groove incident

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)

Minor Resolved View vendor source →

Groove experienced a minor incident on December 2, 2024 affecting Email and Social and 1 more component, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2024, 08:13 AM UTC
Resolved
Dec 02, 2024, 12:33 PM UTC
Duration
4h 20m
Detected by Pingoru
Dec 02, 2024, 08:13 AM UTC

Affected components

EmailSocialWeb AppLive ChatInbox APIKnowledge Bases

Update timeline

  1. investigating Dec 02, 2024, 08:13 AM UTC

    We are currently investigating this issue.

  2. identified Dec 02, 2024, 09:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 02, 2024, 11:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 02, 2024, 12:33 PM UTC

    This incident has been resolved.