Gridly Outage History

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Gridly had 7 outages in the last 2 years totaling 76h 2m of downtime — averaging 0.3 incidents per month.

There were 7 Gridly outages since July 10, 2024 totaling 76h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gridly.com

Critical April 15, 2026

Major outage on api.gridly.com

Detected by Pingoru
Apr 15, 2026, 09:07 PM UTC
Resolved
Apr 15, 2026, 09:27 PM UTC
Duration
20m
Affected: Web ApplicationAPI Requests
Timeline · 5 updates
  1. investigating Apr 15, 2026, 09:07 PM UTC

    We experienced an API service outage starting at 20:37 UTC. We are currently investigating the issue.

  2. investigating Apr 15, 2026, 09:07 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 15, 2026, 09:10 PM UTC

    We experienced partial downtime since 19:00 UTC, and the service became fully unavailable at 20:37 UTC. We are investigating the issue.

  4. monitoring Apr 15, 2026, 09:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 15, 2026, 09:27 PM UTC

    We have resolved the incident. The service experienced downtime for 2 hours, from 19:00 to 21:00 UTC. Sorry for any inconvenience caused. We're working on enhancements to prevent this from happening again. We'll share more updates with you soon.

Read the full incident report →

Minor October 20, 2025

API Search Performance Degradation

Detected by Pingoru
Oct 20, 2025, 03:58 PM UTC
Resolved
Oct 23, 2025, 08:29 AM UTC
Duration
2d 16h
Affected: API Requests
Timeline · 7 updates
  1. investigating Oct 20, 2025, 03:58 PM UTC

    We are encountering intermittent performance issues with our API search function, ongoing consistently today. The problem began sporadically on October 14 and 19, 2025, and continues on October 20, 2025. Our team is diligently investigating the cause and working toward a resolution. We will provide updates as soon as new details emerge. Thank you for your patience.

  2. identified Oct 20, 2025, 04:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 04:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 20, 2025, 04:56 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 21, 2025, 01:38 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 21, 2025, 03:03 PM UTC

    Search engine performance is back to normal. We are monitoring closely.

  7. resolved Oct 23, 2025, 08:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2025

API Performance Degradation

Detected by Pingoru
Aug 12, 2025, 12:07 PM UTC
Resolved
Aug 12, 2025, 01:52 PM UTC
Duration
1h 44m
Affected: API Requests
Timeline · 3 updates
  1. investigating Aug 12, 2025, 12:07 PM UTC

    We are experiencing performance issues with our API starting at 7:40 AM UTC on August 12, 2025. The problem is ongoing, and our team is actively investigating. We will provide updates as more information becomes available. Thank you for your patience.

  2. monitoring Aug 12, 2025, 01:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2025, 01:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 22, 2025

Service Disruption: Email System Issue

Detected by Pingoru
May 22, 2025, 08:25 AM UTC
Resolved
May 22, 2025, 11:32 AM UTC
Duration
3h 6m
Affected: API Requests
Timeline · 4 updates
  1. investigating May 22, 2025, 08:25 AM UTC

    We are currently experiencing an issue with our external email system, which is preventing us from sending emails to end users. This affects the following functionalities: - Login with Multi-Factor Authentication (MFA) codes via email - Password reset or change requests - Email verification processes - User invitation processes - Gridly monthly statement Our team is actively working with our external mail provider to resolve this issue as quickly as possible. We apologize for any inconvenience and will provide updates as soon as they are available. Thank you for your patience.

  2. identified May 22, 2025, 09:04 AM UTC

    We have identified the issue with our external email system and are actively collaborating with our mailing provider to implement a solution. This continues to impact email-based Multi-Factor Authentication (MFA) logins, password reset requests, and email verification processes. We are working to resolve this as quickly as possible and will keep you updated on our progress. Thank you for your continued patience.

  3. identified May 22, 2025, 10:16 AM UTC

    We estimate a resolution within the next 6 hours. Our team is prioritizing this matter, and we will provide further updates as they become available. Thank you for your patience.

  4. resolved May 22, 2025, 11:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2025

Elevated error rates on API

Detected by Pingoru
Apr 02, 2025, 10:45 AM UTC
Resolved
Apr 01, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 02, 2025, 10:45 AM UTC

    We're experiencing an elevated level of API errors on Gridly API. Partial and minor outage and/or broken several features on application. The root cause is based on unexpected CPU utilization spikes on internal caching layer. At this time, All is back to normal after 30 mins interruption. We're putting more effort on investigating. Sorry for any inconvenience this may have caused.

Read the full incident report →

Major December 7, 2024

Partial outage on api.gridly.com

Detected by Pingoru
Dec 07, 2024, 02:25 AM UTC
Resolved
Dec 07, 2024, 01:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 07, 2024, 02:25 AM UTC

    We're experiencing an elevated level of API errors on Gridly API. Partial outage and/or broken signing flow to Web application. The root cause is based on regular maintenance of infrastructure behind the scenes. It's an unexpected issue because this kind of maintenance already happened several times in the past but not causing downtime. At this time, All is back to normal after 30 mins interruption. We're putting more effort on investigating. Sorry for any inconvenience this may have caused.

Read the full incident report →

Minor July 10, 2024

Failure login on some specific companies

Detected by Pingoru
Jul 10, 2024, 02:25 AM UTC
Resolved
Jul 10, 2024, 08:45 AM UTC
Duration
6h 20m
Affected: Web ApplicationAPI Requests
Timeline · 2 updates
  1. investigating Jul 10, 2024, 02:25 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 10, 2024, 08:45 AM UTC

    This incident belongs to specific SAML configurations for some companies. It should be an external issues, not Gridly itself.

Read the full incident report →