Greenshades experienced a minor incident on July 7, 2020 affecting Customer Support and Sales, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support and Sales
Update timeline
- identified Jul 07, 2020, 05:36 PM UTC
Greenshades is currently experiencing intermittent issues with our phone systems due to inclement weather. [email protected] and our other business emails are actively monitored for any immediate needs or communication.
- identified Jul 07, 2020, 05:37 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 07, 2020, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2020, 07:13 PM UTC
This incident has been resolved.