Greenshades incident
Greenshades Online and Green Employee Connectivity
Greenshades experienced a notice incident on August 11, 2020 affecting Single Sign On and Tax Service and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2020, 09:11 PM UTC
Access to Greenshades Online, Green Employee, and Download My Form is currently unavailable. We are investigating the issue. Please check back soon!
- identified Aug 12, 2020, 10:39 AM UTC
Microsoft Azure is experiencing connectivity problems that are impacting multiple hosted services, including Greenshades. We have been actively working with Microsoft engineers through this past night and are expecting a restoration of services shortly. We will continue to provide updates this morning.
- identified Aug 12, 2020, 11:09 AM UTC
Basic services have been restored from the Azure outage last night. We are still bringing all services back online and conducting a full set of tests.
- identified Aug 12, 2020, 11:40 AM UTC
Finalizing testing of services.
- monitoring Aug 12, 2020, 11:42 AM UTC
Services have been restored from last night's Azure outage, we are closely monitoring all Greenshades solutions.
- resolved Aug 13, 2020, 09:07 PM UTC
Greenshades services remain stable after the fix in Azure. All systems have resumed normal operation