Greenshades incident

Intermittent synchronization failures

Minor Resolved View vendor source →

Greenshades experienced a minor incident on September 8, 2020 affecting Data Synchronization Services, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2020, 02:31 PM UTC
Resolved
Sep 08, 2020, 06:25 PM UTC
Duration
3h 53m
Detected by Pingoru
Sep 08, 2020, 02:31 PM UTC

Affected components

Data Synchronization Services

Update timeline

  1. investigating Sep 08, 2020, 02:31 PM UTC

    We are investigating reports of intermittent synchronization failures.

  2. identified Sep 08, 2020, 02:56 PM UTC

    The issue has been identified and a fix is being applied.

  3. monitoring Sep 08, 2020, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2020, 06:25 PM UTC

    This incident has been resolved.