Greenshades incident

Greenshades Online and Green Employee Connectivity

Critical Resolved View vendor source →

Greenshades experienced a critical incident on September 11, 2020 affecting Single Sign On and Tax Service and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2020, 09:11 PM UTC
Resolved
Sep 11, 2020, 09:54 PM UTC
Duration
42m
Detected by Pingoru
Sep 11, 2020, 09:11 PM UTC

Affected components

Single Sign OnTax ServiceEmployee ServicesYear End FormsAzurePayroll

Update timeline

  1. investigating Sep 11, 2020, 09:11 PM UTC

    Greenshades Online and Green Employee are experiencing intermittent connectivity issues. We are investigating the issue. Please check back soon!

  2. identified Sep 11, 2020, 09:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2020, 09:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2020, 09:54 PM UTC

    This incident has been resolved. We are taking steps to avoid future interruptions.