Greenshades experienced a notice incident on September 30, 2021 affecting Single Sign On and Tax Service and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign OnTax ServiceEmployee ServicesYear End FormsAzurePayroll
Update timeline
- investigating Sep 30, 2021, 01:44 PM UTC
We are currently experiencing degraded performance. All sites should currently be accessible, however website response and load times may be delayed. Thank you for your patience while we are actively investigating this issue.
- investigating Sep 30, 2021, 01:54 PM UTC
We are continuing to investigate this issue.
- identified Sep 30, 2021, 02:12 PM UTC
Performance is improving across much of the site. We have identified the affected service and are working towards a solution.
- monitoring Sep 30, 2021, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2021, 03:40 PM UTC
This incident has been resolved.