Greenshades experienced a notice incident on October 8, 2021 affecting Single Sign On and Tax Service and 1 more component, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2021, 01:56 PM UTC
We are currently experiencing degraded performance. You may experience delays signing in, or website response and load times may be delayed. Thank you for your patience while we are actively investigating this issue.
- investigating Oct 08, 2021, 02:10 PM UTC
We are continuing to investigate this issue.
- identified Oct 08, 2021, 02:20 PM UTC
We believe we have identified the issue and are putting our sites in emergency maintenance to apply the fix. Thank you for your patience while we are actively investigating this issue.
- investigating Oct 08, 2021, 02:35 PM UTC
We are out of maintenance and are further investigating this ongoing incident. Thank you for your continued patience.
- monitoring Oct 08, 2021, 02:39 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 08, 2021, 02:55 PM UTC
We are again experiencing degraded performance. You may experience delays signing in, or website response and load times may be delayed. Thank you for your patience while we continue investigating this issue.
- investigating Oct 08, 2021, 03:06 PM UTC
We are putting our sites in emergency maintenance while we further investigate the issue. Thank you for your ongoing patience.
- investigating Oct 08, 2021, 03:21 PM UTC
We are continuing to investigate this issue.
- investigating Oct 08, 2021, 03:31 PM UTC
We are out of maintenance. We have made some configuration changes to help keep our sites online and out of maintenance, while we continue to investigate this issue.
- investigating Oct 08, 2021, 03:45 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 08, 2021, 04:24 PM UTC
We have applied an immediate fix and restored access. In rare instances, you may notice a slight delay in receiving your notification emails today.
- monitoring Oct 08, 2021, 04:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2021, 08:06 PM UTC
This incident has been resolved.