Greenshades experienced a critical incident on October 27, 2021 affecting Single Sign On and Tax Service and 1 more component, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2021, 07:17 PM UTC
We are currently experiencing an outage of our core services. Thank you for your patience while we are actively investigating this issue.
- investigating Oct 27, 2021, 07:33 PM UTC
We are continuing to investigate this issue. Thank you for your ongoing patience.
- investigating Oct 27, 2021, 07:46 PM UTC
We are continuing to investigate this issue, however sites are stabilizing.
- monitoring Oct 27, 2021, 08:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 27, 2021, 08:24 PM UTC
We are experiencing intermittent performance degradation. You may experience delays signing in, or website response and load times may be delayed. Thank you for your patience while we continue to investigate and monitor.
- monitoring Oct 27, 2021, 08:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 28, 2021, 02:58 AM UTC
This incident has been resolved. The site is confirmed to be fully operational.