Greenshades incident

2FA text notifications are down for Verizon customers

Minor Resolved View vendor source →

Greenshades experienced a minor incident on February 17, 2022 affecting Twilio SMS, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2022, 03:15 PM UTC
Resolved
Feb 17, 2022, 07:12 PM UTC
Duration
3h 56m
Detected by Pingoru
Feb 17, 2022, 03:15 PM UTC

Affected components

Twilio SMS

Update timeline

  1. investigating Feb 17, 2022, 03:15 PM UTC

    "We are currently experience an issue with SMS notifications for Verizon customers. This will include the delivery of 2 factor-authentication codes. We are currently investigating the issue"

  2. investigating Feb 17, 2022, 04:55 PM UTC

    "We are currently experiencing an issue with SMS notifications for Verizon customers. This will include the delivery of 2 factor-authentication codes. We are currently investigating the issue"

  3. monitoring Feb 17, 2022, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 17, 2022, 07:12 PM UTC

    This incident has been resolved.