Greenshades incident

Services Deprecated

Notice Resolved View vendor source →

Greenshades experienced a notice incident on July 19, 2022 affecting Single Sign On and Tax Service and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2022, 07:53 PM UTC
Resolved
Jul 19, 2022, 11:22 PM UTC
Duration
3h 28m
Detected by Pingoru
Jul 19, 2022, 07:53 PM UTC

Affected components

Single Sign OnTax ServiceEmployee ServicesYear End FormsPayroll

Update timeline

  1. investigating Jul 19, 2022, 07:53 PM UTC

    Experiencing slowdowns across parts of the platform. Actively investigating.

  2. investigating Jul 19, 2022, 08:10 PM UTC

    We are currently experiencing an outage of our core services. Thank you for your patience while we are actively investigating this issue.

  3. monitoring Jul 19, 2022, 08:48 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Jul 19, 2022, 11:22 PM UTC

    This has been resolved. All services and running and stable.