Greenshades incident

Intermittent Site Degradation

Notice Resolved View vendor source →

Greenshades experienced a notice incident on December 13, 2022 affecting Single Sign On and Tax Service and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2022, 06:31 PM UTC
Resolved
Dec 13, 2022, 07:11 PM UTC
Duration
40m
Detected by Pingoru
Dec 13, 2022, 06:31 PM UTC

Affected components

Single Sign OnTax ServiceEmployee ServicesYear End FormsAzurePayrollCustomer Support and SalesData Synchronization Services

Update timeline

  1. monitoring Dec 13, 2022, 06:31 PM UTC

    An issue intermittently impacting site wide response has been identified and a fix has been implemented. We are currently monitoring to confirm stability of the system.

  2. resolved Dec 13, 2022, 07:11 PM UTC

    This incident has been resolved and all services are fully operational.