Greenshades experienced a major incident on July 14, 2023 affecting Twilio SMS and Twilio SMS Toll-Free, North America, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 14, 2023, 04:01 PM UTC
Two Factor Authentication (2FA) is currently experiencing delays to a subset of long codes. This is impacting login ability for individuals with 2FA enabled. Our 2FA service provider is delivering updates as progress is made.
- monitoring Jul 14, 2023, 05:18 PM UTC
Our 2FA SMS partner is still experiencing disruptions to a subset of users within their service, however our engineers have implemented a solution that will enable our 2FA to operate as expected. We will continue to monitor functionality.
- monitoring Jul 14, 2023, 05:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 15, 2023, 02:14 AM UTC
We are continuing to monitor the status of our SMS Two Factor Authentication service. Our service provider is reporting that a small number of message requests are failing for T-Mobile customers. These users are receiving successful replies on subsequent attempts. We will update this incident once we have confirmed the 2FA service is fully operational across all mobile carriers.
- resolved Jul 17, 2023, 02:01 PM UTC
SMS Two Factor Authentication services are back to fully operational.