Greenshades experienced a major incident on October 6, 2023 affecting Customer Support and Sales, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support and Sales
Update timeline
- investigating Oct 06, 2023, 02:40 PM UTC
We are investigating an issue where users are currently unable to connect to marketing and support services on greenshades.com. However, all production services and customer-facing services are still fully operational. We will provide additional updates as they become available.
- monitoring Oct 06, 2023, 03:38 PM UTC
Connectivity to resources on greenshades.com has been restored. We will continue to monitor to ensure stability
- resolved Oct 06, 2023, 05:50 PM UTC
All sites and services are up and functioning normally.