Greenshades incident

Intermittent Site Degradation

Major Resolved View vendor source →

Greenshades experienced a major incident on January 31, 2024 affecting Twilio SMS and Twilio SMS Toll-Free, North America and 1 more component, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2024, 05:02 PM UTC
Resolved
Jan 31, 2024, 09:50 PM UTC
Duration
4h 47m
Detected by Pingoru
Jan 31, 2024, 05:02 PM UTC

Affected components

Twilio SMSTwilio SMS Toll-Free, North AmericaTwilio REST APISingle Sign OnTax ServiceEmployee ServicesYear End FormsAzurePayrollCustomer Support and Sales

Update timeline

  1. investigating Jan 31, 2024, 05:02 PM UTC

    Some users may be experiencing longer than usual load times. We are currently investigating this issue.

  2. investigating Jan 31, 2024, 05:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 31, 2024, 05:04 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 31, 2024, 06:07 PM UTC

    We have confirmed intermittent latency issues, and are actively working with Microsoft to address.

  5. monitoring Jan 31, 2024, 07:10 PM UTC

    Microsoft has delivered a resolution to the intermittent delays. We are currently monitoring to confirm results.

  6. resolved Jan 31, 2024, 09:50 PM UTC

    This incident has been confirmed resolved.