Greenshades experienced a minor incident on February 21, 2024 affecting Data Synchronization Services, lasting 16h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2024, 10:03 PM UTC
We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.
- investigating Feb 21, 2024, 11:22 PM UTC
Our team is continuing to investigate this issue. The impact is being lowered to "Minor/Degraded performance" as we have confirmed that the services are successfully processing requests. We will post additional updates as we work to restore this service to fully operational.
- monitoring Feb 22, 2024, 01:25 AM UTC
All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.
- resolved Feb 22, 2024, 02:41 PM UTC
This incident has been resolved. Thank you for allowing us to better serve you!