Greenshades incident
Intermittent Data Synchronization Degradation
Greenshades experienced a minor incident on February 22, 2024 affecting Data Synchronization Services, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2024, 07:17 PM UTC
We are currently experiencing degraded performance with a subset of our data synchronization services. This is a recurrence of the incident that was opened yesterday. Engineers are working to restore services back to fully functional and we will post updates as progress is made.
- monitoring Feb 22, 2024, 08:10 PM UTC
All services have returned to fully operational. Our team is working on a long term solution to this incident. We will continue to monitor and update this post as progress is made.
- monitoring Feb 22, 2024, 09:16 PM UTC
The data synchronization services remain stable and fully operational. We plan to continue in a monitoring state for an extended period of time as the team takes additional resiliency measures to ensure long term stability.
- resolved Feb 28, 2024, 03:48 PM UTC
All services have remained in stable condition throughout our extended monitoring period. We have deployed additional safeguards to limit the likelihood of similar service degradation in the future. This incident is resolved.