Greenshades incident

Greenshades Online and Green Employee Connectivity

Major Resolved View vendor source →

Greenshades experienced a major incident on September 2, 2020 affecting Single Sign On and Tax Service and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2020, 03:07 PM UTC
Resolved
Sep 02, 2020, 06:23 PM UTC
Duration
3h 16m
Detected by Pingoru
Sep 02, 2020, 03:07 PM UTC

Affected components

Single Sign OnTax ServiceEmployee ServicesYear End FormsPayrollCustomer Support and Sales

Update timeline

  1. investigating Sep 02, 2020, 03:07 PM UTC

    Greenshades Online and Green Employee are experiencing intermittent connectivity issues. We are investigating the issue. Please check back soon!

  2. investigating Sep 02, 2020, 03:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 02, 2020, 03:11 PM UTC

    Updating affected services.

  4. identified Sep 02, 2020, 03:23 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Sep 02, 2020, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. identified Sep 02, 2020, 03:46 PM UTC

    Occasional performance issues have been discovered. We are working to resolve these now.

  7. monitoring Sep 02, 2020, 03:48 PM UTC

    All issues have been identified and resolved. We will continue to monitor.

  8. resolved Sep 02, 2020, 06:23 PM UTC

    This incident has been resolved. We are taking steps to avoid future interruptions.