Greenshades experienced a major incident on October 9, 2024 affecting Payroll, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Payroll
Update timeline
- investigating Oct 09, 2024, 08:52 PM UTC
We are actively investigating intermittent calculation failures with our Payroll service.
- investigating Oct 09, 2024, 08:53 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 09, 2024, 09:51 PM UTC
The issue has been identified. We have released a hotfix for the Payroll Service and we are monitoring the results.
- resolved Oct 09, 2024, 11:24 PM UTC
This incident has been confirmed resolved. Payroll Service is fully function.