Greenshades incident

Intermittent data synchronization failures via the Greenshades Sync Portal

Major Resolved View vendor source →

Greenshades experienced a major incident on December 19, 2024 affecting Data Synchronization Services, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 08:23 PM UTC
Resolved
Dec 19, 2024, 11:32 PM UTC
Duration
3h 8m
Detected by Pingoru
Dec 19, 2024, 08:23 PM UTC

Affected components

Data Synchronization Services

Update timeline

  1. investigating Dec 19, 2024, 08:23 PM UTC

    We are currently experiencing downtime with a subset of our data synchronization services. Engineers are actively diagnosing the issue and we will post updates as progress is made.

  2. monitoring Dec 19, 2024, 08:30 PM UTC

    All services have returned to fully operational. We will continue to monitor the functionality to ensure service stability.

  3. resolved Dec 19, 2024, 11:32 PM UTC

    This incident has been resolved. Thank you for allowing us to better serve you!