Greenshades experienced a major incident on January 23, 2025 affecting Year End Forms, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Year End Forms
Update timeline
- investigating Jan 23, 2025, 10:27 PM UTC
A subset of our Year End Forms services are currently experiencing downtime. While we work to restore these services, some Year End Forms data and actions may be unavailable. We will provide an update when recovery is complete.
- identified Jan 23, 2025, 11:41 PM UTC
Currently all services are fully functional. The underlying issue has been identified and a permanent resolution is imminent.
- monitoring Jan 24, 2025, 12:06 AM UTC
All services remain fully functional and a permanent solution has been implemented. We will continue to monitor to ensure system stability.
- resolved Jan 24, 2025, 02:47 AM UTC
This incident has been confirmed resolved.