Green Security incident

Increased response times and timeouts

Major Resolved View vendor source →

Green Security experienced a major incident on October 11, 2024 affecting Vendor Credentialing Portal and Green Security App, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2024, 07:15 PM UTC
Resolved
Oct 11, 2024, 08:31 PM UTC
Duration
1h 16m
Detected by Pingoru
Oct 11, 2024, 07:15 PM UTC

Affected components

Vendor Credentialing PortalGreen Security App

Update timeline

  1. investigating Oct 11, 2024, 07:15 PM UTC

    We are currently investigating this issue.

  2. identified Oct 11, 2024, 07:19 PM UTC

    We have identified the issue and are working to restore full operations. Our database was being upgraded by our cloud hosting provider to the newest most secure version. There was no data loss but the upgrade happened outside of our usual maintenance window.

  3. monitoring Oct 11, 2024, 07:57 PM UTC

    A fix has been implemented and we are monitoring the recovery. All databases are updated and back to working order.

  4. monitoring Oct 11, 2024, 07:57 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 11, 2024, 08:31 PM UTC

    This incident has been resolved.