Green Security incident

Increased number of Gateway Timeouts

Minor Resolved View vendor source →

Green Security experienced a minor incident on September 21, 2026 affecting Vendor Credentialing Portal and Green Security App, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 03:03 PM UTC
Resolved
Sep 21, 2026, 03:36 PM UTC
Duration
33m
Detected by Pingoru
Sep 21, 2026, 03:03 PM UTC

Affected components

Vendor Credentialing PortalGreen Security App

Update timeline

  1. investigating Sep 21, 2026, 03:03 PM UTC

    We are currently investigating an issue where an increased number of timeout responses to API calls.

  2. monitoring Sep 21, 2026, 03:22 PM UTC

    We have identified and mitigated the issue. All requests are returning to normal now.

  3. resolved Sep 21, 2026, 03:36 PM UTC

    This incident has been resolved.