Green Security incident
866 Phone Number Unreachable - Use 716-898-0615 or email [email protected] for support
Green Security experienced a major incident on January 23, 2025 affecting Phone Support, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support
Update timeline
- investigating Jan 23, 2025, 05:17 PM UTC
Our provider for the 866 phone number is currently experiencing an outage. Support is available via 716-898-0615 or [email protected] until the 866 number is operational again.
- identified Jan 23, 2025, 05:18 PM UTC
The root cause has been identified and our upstream providers are working to restore service for the 866 number. Support is available via 716-898-0615 or [email protected] until the 866 number is operational again.
- resolved Jan 29, 2025, 03:58 PM UTC
The issue is now resolved.