Green Security incident

Increased rate of undeliverable 2FA text messages

Minor Resolved View vendor source →

Green Security experienced a minor incident on April 22, 2025 affecting Vendor Credentialing Portal and Green Security App, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 12:47 PM UTC
Resolved
Apr 22, 2025, 02:14 PM UTC
Duration
1h 26m
Detected by Pingoru
Apr 22, 2025, 12:47 PM UTC

Affected components

Vendor Credentialing PortalGreen Security App

Update timeline

  1. investigating Apr 22, 2025, 12:47 PM UTC

    We are currently investigating an increase in undeliverable 2FA text messages. If you are having trouble logging in, please select "Resend Code" and select "Email" until the issue is resolved.

  2. identified Apr 22, 2025, 01:08 PM UTC

    It appears the issue is localized to AT&T mobility customers. The issue is on the AT&T side. Please check https://www.att.com/outages/ to see if you are affected. If you are having trouble logging in, please select "Resend Code" and select "Email" until the issue is resolved.

  3. monitoring Apr 22, 2025, 01:13 PM UTC

    We are monitoring deliverability.

  4. resolved Apr 22, 2025, 02:14 PM UTC

    We are seeing normal deliverability through AT&T Mobility network at this time.